At the Central Iowa Shelter and Services in Des Moines, Iowa, health insurance navigator Andrea Pearce stood in a crowded dining hall on a recent day, shouting instructions on how residents can sign up for Medicaid.
"If you do not have insurance and you want to enroll and you have an e-mail address where you know the password," she said, "come to the computer lab we will guide you through the application."
Iowa City librarian Jason Paulios pulls out his smartphone, enters his library-card number and begins downloading an album by local metal band Blizzard at Sea.
"So it's extracting now," he says, eyes on the screen. "It's at about 90 percent."
The download takes about five minutes to complete. Paulios says it's a great way to check out local music: You could be waiting for a concert to start, download an album by the band you're about to see and then listen to it on the way home.